Food delivery service HungryPanda Australia has today announced an industry-leading accord with its delivery partners, ensuring a transparent and respectful approach to dealings between the riders and the company.
The HungryPanda Riders’ Accord includes a commitment to provide professional insurance for all riders within one month, local consultative groups for riders to have their say on key issues, and a seven-day discussion period for future changes to contract rates.
HungryPanda Australia spokesperson Tina Sun said the new accord would give HungryPanda riders the strongest voice in the food delivery industry.
“HungryPanda has operated in Australia for around two years, and last year we provided work opportunities for more than 2000 locals in Australia, with a direct economic value of over $15 million,” Ms Sun said.
“Although we are growing very strongly we are still a relatively new participant in the Australian market, and we are still learning how best to engage with our delivery partners. And frankly, we haven’t always got that engagement right.
“However, we understand that our delivery partners are central to our success, and we are committed to supporting them and ensuring that they are able to prosper and succeed along with us.
“So today we are announcing this Accord between the company and the riders who represent us to the Australian public. We have high expectations of them, and it’s only fair and reasonable that we also maintain high standards in our dealings with them.”
The HungryPanda Australia Riders’ Accord contains:
- A commitment to completing discussions with insurance providers within one month
- Commitment to a seven-day consultation and discussion period for any future changes in contract arrangements
- Creating new feedback channels to allow better communications between the company and its contractors, and to let riders have their say on key issues.
- A commitment to working with riders to help them achieve the expected standards, which in turn will help them grow their income
- New annual awards to recognise the best-performing contract partners
- Additional financial incentives for the annual award winners
- Greater recognition and celebration of key milestones for riders, such as birthdays
Coupled with the company’s approach to paying its riders at or above the industry standard, Ms Sun said the new accord would make HungryPanda one of the most sought-after delivery services for contractors.
“This will be a game-changer for delivery contractors, and we believe it puts HungryPanda in front of the pack when it comes to supporting our valued riders,” Ms Sun said.
HungryPanda was founded in 2017, and now supports customers in 47 cities across six countries to ensure they find authentic Asian food away from home. In Australia, the company operated in Sydney, Melbourne, Brisbane and Adelaide, servicing 3000 restaurants and stores.