Delivering a smooth, stress-free moving experience at the best possible price requires removing all errors from the equation. Even a single mistake in planning — booking a truck that is too small or a moving company that doesn’t have the right expertise, for example — can cause costly setbacks. Safe Ship Moving Services understands this well, which is why it leverages the power of artificial intelligence to ensure its clients get the moving services they need.
“Humans, no matter how capable or focused, are fallible creatures that make mistakes,” says Roger Vance, CEO of Safe Ship Moving Services. “AI removes that risk. It never gets distracted or has a bad day. At Safe Ship Moving Services, we leverage AI because we don’t want our clients to have the issues that arise when mistakes are made.”
Safe Ship Moving Services is a moving broker specializing in interstate household goods transportation. Vance has drawn upon his background in business from Liberty University to build the company into a large-scale logistics intermediary. Safe Ship Moving Services connects customers with a nationwide network of licensed and insured moving companies, offering customers flexible pricing, streamlined coordination, and a simplified moving experience, particularly for young professionals and retirees. Vance is one of the moving industry’s leading voices, speaking on the ability of moving brokers to improve efficiency and accessibility for customers navigating long-distance moves while generating consistent business for carriers.
“In addition to improving accuracy and efficiency, AI has also helped Safe Ship anticipate problems before they occur,” Vance says. “The platform we’ve built allows us to spot patterns of diminishing carrier performance much quicker than we could manually, which means we can address the issue before it impacts a customer’s move.”
AI-powered data analytics help Safe Ship Moving Services provide predictable and reliable moving experiences
Moving brokers streamline the moving experience by providing consumers with a wide range of options that can meet their unique needs. They connect consumers with companies that are capable of meeting their time constraints, working within their budget, and safely handling their specific contents. It’s a complex process, but one that is crucial for ensuring a move goes off without a hitch.
Safe Ship Moving Services created an AI-powered platform to ensure customers could be matched with the perfect moving company quickly and efficiently. It analyzes several streams of data, both practical and performance-based, to identify the options that can reliably meet each consumer’s needs.
“Our system analyzes service areas, job capacity, fleet size, consumer reviews, previous customer feedback, public online reputation metrics such as BBB rating, and a proprietary ‘reliability score,’ along with data on specialty services offered by select carriers,” Vance explains. “The process assesses and weights the data in a way designed to give the customer the best and most predictable experience possible. And we constantly refine the algorithm to ensure edge cases are properly analyzed and solved.
AI-powered automations help Safe Ship Moving Services streamline consumer access to moving solutions
Safe Ship’s AI platform not only ensures consumers have information on moving solutions but also streamlines access to that information. The AI-powered automations provided through the platform eliminate the wait time often associated with manual systems, without sacrificing the human element that consumers sometimes need.
“When it comes to streamlining the customer service experience, the value AI has added to our process has far exceeded our expectations,” Vance shares. “Before deploying our software, we had a dispatch team of more than 20 people who were constantly kept busy by the stream of inquiries. Now, AI effectively handles approximately 95% of our moves. And by year-end, we anticipate it will be dispatching more than 99% of our moves.”
While Safe Ship’s AI-powered dispatch system has been very beneficial to its customers, Vance understands situations can arise that require traditional human customer support. In those cases, Safe Ship’s agents are always available to take a call and provide expert guidance.
“At any time during business hours, a customer can call in and quickly get access to a live agent,” Vance says. “We also have live agents on the live chat on our website to help those who aren’t finding what they need through the AI platform.”
AI is transforming every industry, giving companies new capabilities that make it easier to provide excellent products and services to consumers. But unleashing those capabilities often requires the investment of a pioneering company. Safe Ship Moving Services has stepped forward as that company in the moving broker industry, and its investment is paying dividends for both the company and its clients.
“Our AI platform has given us a competitive advantage that we’re confident will compound over time,” Vance says. “Being able to provide a superior product to the market while also experiencing lower overhead through automations is a recipe for success.”